Changing the spark-plugs when your automobile is out of gasoline will not help. If the "intermittent" connection is somewhere inside your house's wiring, or, outside - between your house and the Shaw equipment on the nearest telephone pole (ironically, "telephone" not "cable" pole), then replacing the modem will not help. > It's terribly unlikely replacing the Technicolor for the third time will resolve the issue.Īgreed. Just to keep the variables to a minimum as you are troubleshooting your setup. If you feel that all systems are good around your house, rather than changing to a different brand which has received plenty of complaints in this community, I would suggest a new Technicolour modem first. While vacationing in the US I noticed Technicolour gear being used by Spectrum Cable Systems so I guess Technicolour isn’t that obscure a product. Turns out Technicolour is a Cisco product or at least used to be and by all accounts has a better build than the Arris, according to posts in this forum. I thought the name was a little odd in the world of Arris and Motorola. While familiar with Arris products I had never heard of Technicolour. Should the problems remain, then Shaw obviously will need to investigate further at a higher level, say Tier 2.Īdding to my previous post, when I was reading about cable modem/routers I was surprised there were identical modems made by different manufacturers used by Shaw. I think if we can get the Arris, that could very well resolve the issues.
The only constant is the Technicolor modems. No issues found in the building and unit.
A service call might be in for the history on the technicolor. Also you may have other problems with connection around the house. Stable, very fast wifi.Ĭonsider getting your unit checked or replaced.
I have had absolutely zero issues with my Technicolour modem/router in a non bridged state. Perhaps minimally less wifi performance than my AirPort Extreme. I got one, even though there was very little problem with the Arris. It works better than the Arris version was the mantra. Last year There was much discussion about getting the Technicolour modem. At this time, there doesn't seem to be a fix. Maybe I will need to buy a router and bridge it and have Shaw reimburse me for the cost of the router. I am in discussion with Shaw to see what we can do to remedy this issue. I never had this issue my previous Arris modem. This issue occurs whether you're using 2.4G or 5G SSIDs. This is the second replacement Technicolor modem and the issue remains where it randomly disconnects from the internet but remains available thru 10.0.0.1.The disconnect remains for several minutes. Really needs to be a recall and mass replacement of this modem.
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